The Content Wrangler

The Content Wrangler

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When AI Agents Go Beyond The Instructions And What That Means For Documentation Explicitness
What tech writers can learn from the OpenAI–Hugging Face 🤗 incident
 • Scott Abel
Why Organizations Like The MACH Alliance Matter To Technical Writing Teams
What Heretto's MACH certification reveals about where advanced technical documentation technology is headed
 • Scott Abel
What Are Query Constraints?
How conditions in a user's question narrow which documentation can qualify as the right answer
 • Scott Abel
What A Seismic Retrofit Crew Taught Me About Content Nobody Designed For AI
Watching a construction crew reinforce a century-old house, I recognized a problem I'd been circling in a meeting that morning
 • Scott Abel
What Is A Deterministic System?
How to document the rules, inputs, and conditions that cause software to produce a predictable result
 • Scott Abel
The Predictive Mind: What Chemotherapy Anxiety Taught Me About Content Architecture
A personal experience with anticipatory anxiety became the starting point for an argument about designing content architecture that resolves ambiguity…
 • Scott Abel
When The Answer Is Buried In The Docs
A study of RAG and technical product information found that keywords appearing earlier in sentences were retrieved more accurately
 • Scott Abel
The Conference Web Page Looked Great, But The Slack Preview Didn't
A missing image and a mismatched copy sent me looking into the Open Graph protocol, and into a quality check single-source documentation publishing…
 • Scott Abel
[Free Workshop] Practical AI at Work: Let's Tour the New ChatGPT App
Explore a practical decision method for choosing Chat, Work, Codex, or plugins based on the task, context, and review process
 • Scott Abel
Level Up Your Tech Writing: Why You Should Master API Docs Using AI (And How To Do It)
A comprehensive 7-week live virtual course for tech writers, developers, and anyone who needs to create professional API documentation in an AI-powered…
 • Scott Abel
What Is An Inference Gap?
How to find the missing facts and relationships in technical documentation that force readers and AI systems to guess

August 2026

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