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AI Doesn't Read Your Documentation — It Builds A Mental Model Of Your Product
The same practices that help people understand your product also help AI build a more accurate understanding of it
18 hrs ago
•
Scott Abel
AI Systems May Be Answering Questions Using The HTML Metadata In Your Docs
Most tech writers review only information readers can see, while AI systems also rely on information hidden from view that is worthy of review
Jul 3
•
Scott Abel
31
1
The Mystery Behind Lorem Ipsum
How a retired Latin professor helped unravel a publishing industry mystery
Jul 1
•
Scott Abel
30
2
June 2026
'Documentation Debt' Is A Business Problem
Support costs, customer frustration, operational risk, and unreliable AI answers often share the same root cause: information that no longer reflects…
Jun 29
•
Scott Abel
50
What Stanford Thinks Leaders Need To Know About AI, And Why Tech Writers Should Care
The next AI opportunity for tech writers may have less to do with writing and more to do with managing knowledge
Jun 26
•
Scott Abel
66
3
1
When Humans Hallucinate: What Tech Writers Can Learn from AI's Mistakes
Before we judge AI for being confidently wrong, it may be worth pointing out how often we are incorrect, too
Jun 25
•
Scott Abel
47
9
1
Help Shape Research On The Future Of Professional Development In Technical Communication
For years we've talked about the future of professional community — now researchers are documenting what comes next
Jun 24
•
Scott Abel
60
Does AI Really Prefer Markdown?
Nic Gould's critique highlights an important misunderstanding about how AI systems consume our documentation
Jun 23
•
Scott Abel
64
1
Help Preserve The History Of Women Working In Engineering
Recording the experiences of the women who helped build modern technology
Jun 22
•
Scott Abel
35
What If Documentation Worked Like eCommerce?
A practical case for helping users get instant answers from documentation (and knowing when to hand the hard questions to a knowledgeable human)
Jun 19
•
Scott Abel
40
What A Review of Banking Developer Portals Reveals About Technical Documentation
A review of banking developer portals found familiar documentation problems hiding behind modern AI concerns
Jun 19
•
Scott Abel
79
3
When AI Has To Guess, Somebody Pays
Why your content ambiguity may be increasing your AI operating costs
Jun 16
•
Scott Abel
50
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