It’s like you’ve taken the words right out of my mouth. There have been so.many.times my frustration has grown over trying to find a contact phone number for a supplier. Sadly, this results in the poor customer service person having to deal with an angry customer. I’ll work with a company that posts their phone number openly over a company that makes me waste my precious time trying to find it.
This shouldn’t need to be written. It should be obvious. But, like many things in this digital world, apparently it is not. (And I encountered the problem myself.)
I hear you. I think that it's counterintuitive to say we value the customer experience if we really aren;'t going to provide the most value to them possible. We've got work to do (and consumers who will be happier if we succeed).
It’s like you’ve taken the words right out of my mouth. There have been so.many.times my frustration has grown over trying to find a contact phone number for a supplier. Sadly, this results in the poor customer service person having to deal with an angry customer. I’ll work with a company that posts their phone number openly over a company that makes me waste my precious time trying to find it.
I hear you! And, you are not alone.
This shouldn’t need to be written. It should be obvious. But, like many things in this digital world, apparently it is not. (And I encountered the problem myself.)
I hear you. I think that it's counterintuitive to say we value the customer experience if we really aren;'t going to provide the most value to them possible. We've got work to do (and consumers who will be happier if we succeed).