Upcoming Webinars:
This summer we've got a series of free, one-hour web presentations and talk shows of importance to technical documentation pros
Metrics That Matter: ROI Of Documentation In The AI Era
🗓️ June 11, 2025 — 8am PT
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Join Sofiya Minnath ZA, Senior Manager of Growth Engineering at fabric.inc, as she delves into innovative metrics that go beyond traditional KPIs to demonstrate the real value of documentation.
Building a Business Case for DITA and a CCMS for Technical Documentation
🗓️ June 12, 2025 — 8am PT
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Join us for a chat with Melanie Denise Davis, Founder and CEO of Dragonfly Diva Docs. Discover how your tech docs team can communicate the value of shifting from unstructured content creation to leveraging the power of semantically-rich structured content managed in a component content management system (CCMS).
Rewrite the Rules: GenAI and The Future of Content Strategy
🗓️ June 12, 2025 — 10am PT
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Amanda Patterson cuts through the AI hype and gives you the real talk on making GenAI a seamless, strategic part of your content ecosystem. You’ll learn where AI fits, what risks you actually need to worry about, and how to convince leadership that this isn’t just another tech trend—it’s the future.
Graph-Driven Retrieval Augmented Generative AI Powered By DITA
🗓️ June 18, 2025 — 10am PT
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Can generative AI benefit from structured content? What role play knowledge graphs in this? And what does all of that have to do with DITA? After they discovered the shortcomings of vector-based RAG there is a buzz in the industry around knowledge graph-driven retrieval-augmented generation (Graph RAG). This session will examine whether and how DITA fits into that equation. Michael Iantosca, Senior Director of Content Platforms and Knowledge Engineering at Avalara will demonstrate a full-scale implementation of a graph-driven RAG based on intelligent structured content.
[Book Release] Docs-as-Tests: A Strategy for Resilient Docs
🗓️ June 19, 2025 — 8am PT
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Join us for a chat with Manny Silva, head of documentation at SkyFlow, and author of the newly released book, “Docs as Tests: A Strategy for Resilient Technical Documentation.” Manny will introduce us to the Docs-as-Tests approach—an innovative strategy that treats documentation as a first-class citizen in the software development lifecycle. Stick around for live Q&A—bring your questions and curiosity. One lucky viewer will win a free copy of Manny’s new book.
How GenAI Helps Developers Craft Better Internal Documentation
🗓️ June 25, 2025 — 8am PT
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Thiemo von Gillhaußen explores how a hybrid approach—combining generative AI, intelligent linguistic checking, and retrieval augmented generation (RAG)—can help contributors like software devs and engineers, write better content, faster.
Discover how Congree enables you to govern generative AI output using corporate style guides and terminology preferences—ensuring content quality without overwhelming contributors. Learn how using a local large language model (LLLM) to automatically align text with company standards while simplifying the writing and editing process for contributors.
The Power of Semantic Content Knowledge Graphs
🗓️ June 26, 2025 — 8am PT
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Join us for a chat with Arle Lommel, senior analyst at CSA Research and expert in language technology and semantic interoperability. Together, they’ll explore the growing importance of semantic content knowledge graphs and their role in improving content findability, automation, and personalization.
Lower the Barrier of Entry: Empowering Non-writer Contributions to Docs
🗓️ July 10, 2025 — 10am PT
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A presentation from Manny Silva, head of documentation at SkyFlow, during which he will demonstrate how modern tooling can create a supportive environment that empowers non-writers to confidently contribute to documentation.
The Sky Is Falling But Your Content Is Fine
🗓️ July 23, 2025 — 10am PT
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Jack Molisani explores how structured content will future-proof your content operations no matter what tech trends come along. Learn how to prepare content once and publish everywhere, from toasters to chatbots to jumbotrons and beyond.
What's Wrong With AI-Generated Technical Documentation?
🗓️ July 24, 2025 — 8am PT
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Tom Johnson, creator of I’d Rather Be Writing, and Fabrizio Ferri-Benedetti, technical communication expert — will unpack the challenges and pitfalls of relying on AI-generated docs. Drawing inspiration from the thought-provoking piece written by Ferri-Benedetti entitled, What’s Wrong with AI-Generated Docs?, they’ll discuss the shortcomings, practical issues, and unexpected consequences of letting AI take the wheel in tech comm. Expect an honest discussion about accuracy, consistency, and whether generative AI is truly ready to replace human writers.