Upcoming Webinars
Free, educational webinars to enhance your technical documentation and content strategy and knowledge
These free, one-hour web presentations are packed with insights and practical advice to advance your content creation, management, and delivery practices.
How Humans Drive ContentOps
🗓️ April 30, 2025 👉🏼 Kristina Halvorson 🎟️ Register
Host Sarah O’Keefe interviews Kristina Halvorson, the Founder and CEO of Brain Traffic and an experienced content strategist. From repairing cross-silo tensions to identifying intrinsic motivations, this webinar explores strategies for navigating the human side of content operations.
Help That Helps: Improving Self-Service Documentation
🗓️ May 01, 2025 👉🏼 Ren Taylor 🎟️ Register
Join us for a chat with Ren Taylor, Director of Growth Marketing at Heretto, as she demystifies the essentials of creating a truly useful help site based on CODiE Awards criteria.
Discover the most frequent mistakes that diminish user experience and learn actionable strategies to address them swiftly. Learn how to enhance overall usability and secure quick wins that significantly improve customer interactions with your help content.
from our sponsor
Join us October 05-08, 2025 in Atlanta, Georgia for the LavaCon Conference on Content Strategy and Technical Documentation Management. Save 10% off the price of registration when you use the discount code — TCW — at checkout.
Optimizing Your Content for Generative AI Search
🗓️ May 06, 2025 (rescheduled from April 16, 2025) 👉🏼 Andrea Volpini 🎟️ Register
Unlock the secrets of making your content thrive in the era of generative AI search with Andrea Volpini, CEO and co-founder of WordLift. Discover how to transform your content strategy to leverage semantic search technologies that prioritize context and meaning over mere keywords.
You'll learn about the importance of optimizing your content not just for human eyes but also for AI agents who are increasingly conducting searches on behalf of users.
How Structured Content Fuels Cooking Recipe Producers
🗓️ May 07, 2025 👉🏼 Sandie Markle 🎟️ Register
Join us for a presentation by Sandie Markle about why recipes are the perfect model for understanding content engineering. Discover how structure impacts everything from search engine optimization to artificial intelligence integration and multi-platform distribution in our food-centric digital world.
Sandie will explore the consequences of unstructured or inconsistent recipe information and demonstrate how proper taxonomy and hierarchy can drastically improve discoverability, adaptability, and automation.
Optimizing Content Operations: Calculating the ROI of Your Content Production Pipeline
🗓️ May 13, 2025 👉🏼 Rahel Anne Bailie 🎟️ Register
Join us for a presentation from internationally renowned content strategy expert Rahel Anne Bailie on improving content operations. Learn why organizations globally are working to streamline content production workflows, reduce bottlenecks, and focus their efforts on high-value tasks.
This session tackles the often-overlooked challenge of content production efficiency. Many organizations focus on the final product, missing upstream issues like resource-heavy processes and hidden blockers. Rahel will help you identify these problems, work through calculating the ROI of fixing them, and explore real-world success stories where teams improved efficiency by 50-80%.
Graph-Driven RAG AI Powered by DITA
🗓️ May 14, 2025 👉🏼 Michael Iantosca 🎟️ Register
Can generative AI benefit from structured content? What role will knowledge graphs play in this? And what does all of that have to do with DITA? This session will examine whether and how DITA fits into that equation.
Presented by Michael Iantosca as graph AI theory, this session explains how DITA was used to automate the construction and maintenance of a scalable knowledge graph to drive generative AI applications along with a fully functional advanced neuro-symbolic chatbot that supports what other models lack: the ability to do inferencing and reasoning.
How Artificial Intelligence Is Impacting Content Strategy
🗓️ May 15, 2025 👉🏼 Michael Andrews 🎟️ Register
Join us for Coffee and Content with independent content architect Michael Andrews. We'll discuss how artificial intelligence (AI) is reshaping the content strategy landscape and ask Andrews how he believes AI will influence strategic planning and everyday tasks for content strategy pros.
We'll discuss current trends and practical applications of AI in content strategy. Expect to learn about the evolving role of AI tools in content creation, management, and optimization and how they can enhance your professional capabilities.
🤠 We’re looking for ideas for upcoming webinars. If you have a topic you’d like us to consider including or a presenter you’d like to hear from, let us know.