The Benefits Of A Help Site Assessment

Find out what’s broken (and how to fix it) before frustrated help site users flood your support team

Let’s be honest: your help site probably needs work. Users likely can’t find what they need. The search function may serve up everything except the right answers. And despite your team’s best efforts, critical documentation hides so deep it might as well be on ancient scrolls.

Good news: You can fix that.

Even better news: It won’t cost you a dime to find out which changes will deliver the most bang for your buck.

The folks at Heretto — makers of a powerful component content management system in use by technical documentation teams around the globe, are offering a free help site assessment.

They’ll evaluate your self-service help site using the judging criteria from the Codie Awards, which recognizes the best help sites in the industry.

What Is a Help Site Assessment And Why Should You Care?

A help site assessment is like bringing in a brutally honest friend—except this one knows what they’re talking about. It’s a structured evaluation of your self-service help site, focused on real-world usability instead of “Does this feel right?”