The Benefits Of A Help Site Assessment
Find out what’s broken (and how to fix it) before frustrated help site users flood your support team
Let’s be honest: your help site probably needs work. Users likely can’t find what they need. The search function may serve up everything except the right answers. And despite your team’s best efforts, critical documentation hides so deep it might as well be on ancient scrolls.
Good news: You can fix that.
Even better news: It won’t cost you a dime to find out which changes will deliver the most bang for your buck.
The folks at Heretto — makers of a powerful component content management system in use by technical documentation teams around the globe, are offering a free help site assessment.
They’ll evaluate your self-service help site using the judging criteria from the Codie Awards, which recognizes the best help sites in the industry.
What Is a Help Site Assessment And Why Should You Care?
A help site assessment is like bringing in a brutally honest friend—except this one knows what they’re talking about. It’s a structured evaluation of your self-service help site, focused on real-world usability instead of “Does this feel right?”
What Does A Help Site Assessment Include?
A help site assessment looks at your site through the lens of real users—the people who land there because they have a problem and desperately need answers. Here’s what the assessor evaluates:
Findability – Can users actually locate the information they need, or does the help site require a treasure map?
Usability – Is your help site a smooth, intuitive experience, or a digital escape room with no exit?
Design & Navigation – Does your help site look polished and professional, or does it scream “1998 GeoCities experiment”?
Search Effectiveness – Does your search bar retrieve useful, relevant results? Or does it serve up a random assortment of documents like a malfunctioning slot machine?
Content Quality – Is the content helping users, or is it just… there?
Help site assessments should take an objective, expert-driven approach to all of this—because as much as you love your help site, you’re probably too close to see what’s wrong.
Why You (Yes, You) Should Get an Assessment
Look, I get it. You and your team have put in a lot of work. But here’s the deal: your help site is the face of your product after the sale. If it’s bad, users will notice. And then they’ll call support—a lot.
A clunky help site means longer resolution times, frustrated users, and higher support costs.
A great help site means happier customers, fewer support tickets, and a reputation for having documentation that helps.
Most importantly, you can’t fix what you don’t know is broken.
A free, expert assessment gives you an outside perspective and a clear path to improvement—so you’re not just guessing what’s wrong.
What Happens After the Assessment?
After the assessment, you’ll receive:
✅ A full report breaking down what’s working, what’s broken, and what needs immediate attention.
✅ Actionable recommendations—not vague “just improve your UX” feedback, but tangible, practical steps to improve your help site.
No sales pitch, no hidden agenda—just real feedback from experts who know what a great help site looks like.
Ready to Make Your Help Site Less… Helpless?
Your documentation is too essential to leave to chance. And since the folks at Heretto are offering a free assessment, filling out a quick form is the only thing standing between you and a better help site.
It’s time to make your self-service help site award-worthy. Sign up for your free assessment now.