May 2026 Educational Webinars
The Content Wrangler hosts roughly 100 one-hour web presentations and talk shows each year and maintains an archive of over 800 shows available free-of-charge
The Content Wrangler webinar channel is serving up another strong slate of one-hour educational events for technical writers and other information development professionals who want help making sense of where content strategy, technical communication, AI, structured content, metadata, localization, and knowledge management are headed next.
The lineup features an impressive range of experts, including Sharon Burton, Rob Hanna, Ed Grzetich, Rahel Bailie, Sarah O’Keefe, Katie Williamson Sebkhi, Susan Kraft-Yorke, Anne Malinda, Justyna Hietala, Jason Kaufman, Torsten Machert, Wendy Lewis, Mark Pepper, and Louise Stengard Kristiansen.
Together, these professionals explore everything from AI-powered retrieval and messaging misalignment to traceable knowledge, documentation quality, semantic layers, structured content, localization strategy, and the hidden role metadata plays in helping people find and trust the information they need.
🗓️ [May 6] The History of the History of Women in Technical Communication
Hear untold stories that shaped technical communication as Sharon Burton, content strategist and editor, takes you behind the scenes of her new anthology, Women in Technical Communication (2026 XML Press). Discover how this groundbreaking collection came to life—and why documenting our history matters now more than ever.
🗓️ [May 7] It’s The Content, *#%#*$!
Rob Hanna, CEO and Co-Founder of Precision Content, will dissect the critical role that source material plays in determining whether your AI delivers value or disappointment. Explore the real reasons behind “bad content in, bad content out” and discover practical steps you can take to ensure your AI-generated output meets expectations. You’ll gain actionable insights on how to identify weak points in your existing content pipeline and strategies for transforming flawed inputs into high-quality results.
🗓️ [May 12] Why Documentation Format Matters More Than AI Model
Join Ed Grzetich, Technical Documentation Specialist, as he shares research from over 21,000 integration tests revealing a surprising insight: documentation format impacts AI-generated code quality more than which model you use. You’ll see why the wrong format can cause smaller models to fail completely, while optimized formats empower both advanced and basic AI tools to deliver better results.
🗓️ [May 13] Conversational AI: The Cost of Ignoring Structured Content
Rahel Bailie, Content Solutions Strategist at Content Seriously, and host Sarah O’Keefe, Founder & CEO of Scriptorium Publishing, examine how the intersection of structured content and conversational AI has evolved. They also discuss practical next steps that organizations can take to create a successful AI content strategy.
🗓️ [May 13] How to Get Buy-In, Show Value, and Earn a Seat at the Table
Discover practical strategies for influencing your team and stakeholders—even when you don’t have formal authority. Katie Williamson Sebkhi, Director of UX Content Strategy at Cloudflare, will share proven tactics to help you get buy-in, demonstrate value early, and secure a seat at the table without resorting to endless explanations.
🗓️ [May 14] A $3M Penalty: The Hidden Cost of Bad Technical Documentation
In this session, Susan Kraft-Yorke, Information Architect at Kraft Consulting, reveals how inconsistent document practices can quietly erode client trust, slash revenue, and undermine team productivity—even costing companies millions in preventable penalties.
🗓️ [May 14] Scientific Communication for Technical Writers
Anne Malinda, QA Document Control Specialist at Encoded Therapeutics, will guide you through the shared foundations that unite these fields—clarity, accuracy, structured messaging, and ethical responsibility. Discover where science communicators and technical writers overlap, and pinpoint what truly sets them apart: audience and content, not ability.
🗓️ [May 19] Struggles, Sins, Survival Strategies: The Secret Life of Tech Writers
Join Justyna Hietala, Senior Designer in Technical Documentation at Beamex Oy Ab, for an honest exploration into the frustrations, hidden challenges, and psychological hurdles that come with creating documentation. Step behind the scenes to examine why so many documentation tasks feel invisible—and why coping behaviors often emerge in response to relentless deadlines, shifting reviews, complex tools, and localization demands. Hear candid “confessions” from the trenches and learn how recognizing what you can control, influence, or choose helps reduce frustration and restore focus.
🗓️ [May 19] Destroy Enterprise Knowledge Chaos for Hallucination-Free GenAI
Join Jason Kaufman, CEO & Co-Founder of Zaon Labs, as he reveals why documentation — not just model tuning — holds the key to trustworthy generative AI.
Explore how incomplete, conflicting, or outdated technical content forces AI systems to fabricate answers, propagate obsolete workflows, and confuse end-users. Learn practical methods for identifying documentation gaps, harmonizing information across platforms like SharePoint and wikis, and establishing update cycles that keep your knowledge base current and reliable.
🗓️ [May 20] How To Survive The Four Horsemen of the “AIpocalypse”
Torsten Machert (Congree Language Technologies) and Sarah O’Keefe (Scriptorium Publishing) reveal the four biggest threats undermining quality when you rely on GenAI for content creation, and explore actionable strategies to address these challenges so your output remains consistent, accurate, and unmistakably yours.
🗓️ [May 21] The Semantic Layer: A Hidden Capability That Makes Data Useful
Join Wendy Lewis, Knowledge Engineer at UKG and datatomato, as she unpacks the role of the semantic (or knowledge) layer in transforming scattered info into actionable insights. Explore what a semantic layer is, why it matters, and how it works to align language, reduce ambiguity, and connect teams across your organization.
🗓️ [May 21] Best Practices For Tech Writers Moving To Structured Content
Join Mark Pepper, Principal Consultant at Crimson Sage Softworks Incorporated, as he demonstrates how to conduct effective content audits that reveal what you have — and what you need. Discover how to design a taxonomy tailored to your business goals and map it directly to metadata, ensuring your content is organized, discoverable, and ready for reuse.
🗓️ [May 28] Setting Up a Localization Strategy For Technical Documentation
Join Louise Stengard Kristiansen, Globalization Strategist at ProStrategy | House of Localization, as she reveals why so many localization efforts fail before they even begin and how you can avoid common pitfalls. You’ll learn how to assess your current localization maturity, design effective workflows, select the right translation management system (TMS), and implement governance frameworks that support quality and consistency.