How Technical Documentation Teams Manage and Deliver Customer Support Content: A 2024 Report
Kevin Nichols presents insights from a new self-service customer support report
Join Patrick Bosek and me for a chat with Kevin Nichols, executive director of experience at AvenueCX. On our January 09, 2025 episode of Coffee and Content , we discuss the future of technical documentation and customer support with groundbreaking insights from a new industry report.
The Content Wrangler, in collaboration with AvenueCX, surveyed 400 technical documentation professionals to understand how businesses manage and deliver self-service support content. The research explored current trends, technologies, and content strategies shaping customer support's future.
We'll explore how self-service documentation is evolving, the role of advanced technologies like AI, XML, and CCMS, and why seamless, omnichannel experiences are becoming critical to both B2B and B2C companies. If you're a technical writer, content strategist, or anyone interested in elevating customer experiences through well-designed support content, this episode is for you.
Coffee and Content is brought to you by The Content Wrangler and is sponsored by Heretto, a powerful component content management system (CCMS) platform for deploying help and #API documentation in a single portal designed to delight your customers.
