CODiE Awards: The Best Help Sites of 2025

Your help site deserves a trophy (and maybe a little applause)

Most technical documentation teams don’t get nearly enough love. You spend your days untangling the knot of product complexity with the precision of a heart surgeon and the patience of a line manager at the Department of Motor Vehicles office. And what’s your reward? If you’re lucky, maybe a Slack emoji reaction. 👀

But what if there was a trophy? A real, honest-to-goodness thing that says, “Hey, these folks built an amazing help site!”

Enter the CODiE Awards, the software industry’s annual equivalent of the Oscars—only with less red carpet and more metadata. The "Best Knowledge Center / Help Site" category is your chance to step into the spotlight and prove that yes, a documentation portal can be award-worthy.

The "Best Knowledge Center / Help Site" category honors platforms that excel in providing support and self-service options for customers and employees alike. This includes enterprise help sites, knowledge centers, and support portals rich with product information, documentation, training materials, and more.

Important dates for the 2025 CODiE Awards

• Early Nominations: April 14 – May 9, 2025​

• Regular Nominations: May 10 – June 6, 2025​

• Late Nominations: June 7 – 20, 2025​

• Finalists Announced: September 24, 2025​

• Winners Announced: October 22, 2025​

2024 Best Knowledge Center / Help Site

Need a role model? Take a look at last year’s winner, the Mailchimp Help Center. Their help site didn't just answer questions—it whispered sweet nothings of clarity into the ears of users everywhere. Yours can too.

So, grab your best URLs, polish up those frequently asked questions, and enter your self-service help site for a chance to be seen, celebrated, and—dare I say it—admired. Your team deserves more than a pat on the back. They deserve a CODiE.