B2B Self-Service Technical Documentation Customer Experience Survey

Complete this 3-minute survey and score a copy of the results after the survey ends.

In today's fast-paced business environment, self-service options are more important than ever for customer satisfaction. We want to understand how technical writing teams are contributing to this crucial aspect of customer experience.

That’s why we are launching our B2B Self-Service Technical Documentation Customer Experience Survey.

Our survey aims to discover how organizations are working to improve self-service customer support experiences, especially those involving product information and technical documentation.

The data we collect will serve a dual purpose.

• First, it will give us insights into how well technical writing teams are doing when it comes to self-service support. Are they providing the resources customers need to solve problems on their own?

• Second, we'll be looking at the challenges these teams face. What obstacles are preventing them from delivering top-notch self-service content?

Your participation will help us answer these questions and more, ultimately leading to better strategies and solutions for enhancing self-service customer experiences in the B2B sector.

The survey, brought to you by The Content Wrangler and AvenueCX, should take you 3 minutes or less to complete. Survey respondents will be offered a free copy of the survey results and analysis report, released shortly after the survey ends.