60 words — 430 characters

Scott Abel is Content Strategy Evangelist at Heretto and founder of The Content Wrangler. His work explores how information should be designed, governed, and communicated so humans and AI systems can reason more accurately and make better decisions. He writes, speaks, teaches, and advises organizations worldwide on technical documentation, AI readiness, structured content, and editorial governance.

webinar series, book series

Medium bio

162 words — 1,223 characters

Scott Abel investigates how information architecture, technical documentation, and editorial governance shape how humans and AI systems understand, reason about, and act on information. Through his research, writing, speaking, and consulting, he explores AI readiness, structured content, documentation quality, and the evolving role of technical communicators in making knowledge more explicit, trustworthy, and usable.

Scott serves as Content Strategy Evangelist at Heretto, where he helps organizations improve how they create, govern, and deliver technical content for both human and AI audiences. He is also founder of The Content Wrangler, a consulting and media company dedicated to advancing the practice of technical documentation and content operations.

A frequent keynote speaker, webinar host, interviewer, and author, Scott shares his work through industry publications, The Content Wrangler webinar series, conference presentations, and books published by XML Press. He advises organizations worldwide on content operations, technical documentation, AI readiness, and editorial governance, helping them build information ecosystems that people — and increasingly AI systems — can understand, trust, and use.

Long bio

626 words — 4,548 characters

Scott Abel investigates how information architecture, technical documentation, and editorial governance shape how humans and AI systems understand, reason about, and act on information. Through his research, writing, speaking, and consulting, he explores AI readiness, structured content, documentation quality, and the evolving role of technical communicators in making knowledge more explicit, trustworthy, and usable.

Scott serves as Content Strategy Evangelist at Heretto and is founder of The Content Wrangler, a consulting and media company dedicated to advancing the practice of technical communication, content operations, and content strategy. Throughout his career, he has helped organizations improve how they create, govern, manage, and deliver product information so people — and increasingly AI systems — can find, understand, and use it with confidence.

Over more than two decades, Scott has become one of the content industry’s best-known advocates for technical communicators and content professionals. His work spans structured content, information architecture, editorial governance, content operations, customer experience, and AI readiness. Today, his research focuses on how the quality and structure of information influence reasoning and decision-making in both people and intelligent systems.

Scott is a frequent keynote speaker, interviewer, educator, and moderator whose presentations combine original research, practical guidance, and a willingness to challenge conventional wisdom. He has spoken at conferences and events throughout North America, Europe, Asia, Australasia, including the tcWorld, tcworld India, Content Marketing World, Adobe DITA World, LavaCon, Technical Communication UK, the Translation Automation User Society, DocTrain, LocWorld, and many others.

As founder of The Content Wrangler, Scott has built one of the industry’s largest educational media platforms, producing web presentations and expert interviews, virtual events, and conference programs that connect practitioners with many of the leading thinkers in technical communication, content strategy, localization, customer experience, and AI. He hosts The Content Wrangler webinar series on BrightTALK and co-hosts Coffee and Content with Patrick Bosek, CEO of Heretto.

Scott has also played a significant role in building the technical communication community. Together with content strategy pioneer Ann Rockley, he co-founded the Intelligent Content Conference, which was acquired by the Content Marketing Institute in 2014. He later launched Information Development World and Technical Documentation Roundup conferences, continuing his long-standing commitment to creating opportunities for professionals to learn from one another.

An accomplished editor and publisher, Scott produces The Content Wrangler series of content strategy books for XML Press. The series includes books on content strategy, technical writing, learning content, localization, cybersecurity, voice and tone, and content auditing, along with collaborative reference works developed with dozens of industry experts to establish shared professional vocabulary and best practices.

Scott’s contributions to the profession have been recognized by numerous organizations. In 2021, the Society for Technical Communication named him a Fellow in recognition of his decades of service, educational leadership, and advocacy for the profession. In 2022, he successfully proposed a new CODiE Awards category recognizing excellence in customer support sites and knowledge bases, developed the judging criteria, and recruited industry experts to evaluate submissions.

Beyond industry events, Scott has taught and mentored the next generation of content professionals as a lecturer at the University of California, Berkeley School of Information and as a member of the advisory board for the Customer Experience Certificate Program at the University of California, Santa Barbara Professional and Continuing Education Extension.

Whether he’s interviewing industry leaders, delivering a keynote, advising an enterprise documentation team, or investigating how AI systems reason over information, Scott’s work is driven by the same question:

How can we design information so people — and now intelligent systems — understand it more accurately, reason with it more effectively, and make better decisions because of it?

When he’s not immersed in content strategy, Scott’s alter ego, The Audio Wrangler, can often be found behind a DJ booth creating dance music mashups.

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