Mapping Technical Support Content Delivery To The Customer Journey
Interview with enterprise content strategy expert, Kevin Nichols, about the need for technical writers to understand the customer journey.
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Scott Abel
- Sep 1, 2022
- 15 min
Why Localization Without Personalization Misses The Mark
Unless you provide a personalized technical documentation experience, you aren’t delivering what consumers require.
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Scott Abel
- Sep 1, 2022
- 9 min
Tech Writers Without Borders: Helping Others Communicate During Times of Crisis
An interview with Stuart Culshaw, co-founder of a global community of technical communication pros known as Tech Writers Without Borders.
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