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Thought you might be interested in this article: 37signals Fails To Deliver The Customer Service They Offer 37signals makes some really useful web-based software tools. I thought several of their products were so useful I took time to explore their website to learn more. They tempted me with cool, elegantly designed interfaces, and an offer to “get in touch”. I tried to take them up on their offer to chat via telephone. I sent them an email (actually three) requesting an appointment to discuss my needs. Each email garnered a reply— “we don’t provide any phone support, sales, etc. We’re entirely email based.” Then they encouraged me to tell them all about myself and my needs via email. This wouldn’t be so bad, except their offer to potential customers says exactly the opposite. The worst part about… Read the rest: http://www.thecontentwrangler.com/article/664/

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