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Thought you might be interested in this article: Knowledge Continuity: The Six Big Mistakes Topping the list of the six big mistakes organizations make in the knowledge continuity arena is “relying on poor documentation”. According to a 2006 audiocast, “A Roadmap to Solving the Brain Drain,” provided by Information Mapping and KnowHow, “Like falling asleep at the wheel, you are courting disaster when poor documentation is combined with a brain drain event”. Read the rest: http://www.thecontentwrangler.com/article/632/

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