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Thought you might be interested in this article: Software Glitch Got You Down? Don’t Worry, You’re Not Alone One third of all computer users who seek technical support say they never find the solution to their computing snafus. A recent survey by Consumer Reports magazine puts IT technical support among the lowest-ranked services—even lower than the support offered by cell phone vendors! Common gripes include: poorly designed help systems, difficulty obtaining telephone support and technical support specialists who don’t know what they are talking about.  Read the rest: http://www.thecontentwrangler.com/article/20/

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