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Thought you might be interested in this article: Web Operations Management and Web 2.0: An Interview with Lisa Welchman David Hobbs, senior consultant at Welchman Consulting, interviews his boss, Lisa Welchman, about the discipline known as Web Operations Management and why organizations need it. DH: Hi Lisa, you and I talk about Web Operations Management all day, but some readers of The Content Wrangler may not be familiar with the term. So, what is Web Operations Management? LW: Web Operations Management (WOM) is a discipline which provides a framework for organizations to effectively manage their Web sites. Currently, organizations manage Web site in all sorts of haphazard ways. This is mostly due to the fact that most Web operations practices grew organically over the last 10 to 15 years. Now, Web sites have become so large and strategically important… Read the rest: http://www.thecontentwrangler.com/article/1853/

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