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Thought you might be interested in this article: User-Generated Content, Time-Saving Tools, and Dance Music Djs: Slide Decks From The STC Summit As a convenience to our readers—and to those who attended the Society for Technical Communication Summit in Philadelphia this week—I’ve published the slide decks for three of my presentations here. If you have questions about any of the presentations, send me an email. I’m always happy to help others learn what I know. Augmenting your Technical Documentation with User-Generated Content Your user community can be an invaluable source of information about your product or service. Using Web 2.0 technologies, you can augment your existing technical documentation with user-generated content. The presentation, delivered June 2, 2008 at the Society for Technical Communication Summit in Philadelphia, PA explores the possibilities, as well as the perils, of leveraging this often-overlooked resource. | View… Read the rest: http://www.thecontentwrangler.com/article/1790/

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