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Message: Thought you might be interested in this article: Defining Policies & Procedures – Three Perspectives By Raymond E. Urgo, Urgo & Associates When a professional organization conducted an informal survey to find out how P&P practitioners define policies and procedures (P&P), more than 90 percent of practitioners define two terms--"policy" and “procedure"--and the relationship of one to the other. While the definitions provided for each were similar, the survey indicates the limited view that most P&P practitioners have about the policies and procedures specialty. With more than 25 years’ experience working with P&P in organizations, Urgo & Associates defines P&P with a micro, macro, and mega perspective. Our experience and research indicate that most people, including P&P practitioners, define P&P on a micro level, primarily because they have not considered other perspectives. Here are three… Read the rest: http://www.thecontentwrangler.com/article/1704/
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