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Thought you might be interested in this article: Mining The Talk: Unlocking The Business Value In Unstructured Information Book review by Scott Abel, The Content Wrangler It’s not often that a structured content evangelist like myself finds himself wondering about the business value of unstructured information. After all, structured content is easy to work with, process, and thanks to XML, automatically reuse. Unstructured content is messy, inconsistent, and nearly impossible to process in large volumes in any meaningful way. Right? Wrong. According to researchers Scott Spangler and Jeffrey Kreulen, co-authors of Mining the Talk: Unlocking the Business Value of Unstructured Information (IBM Press), unstructured content, the most common type in the world, can be mined for valuable business knowledge. Spangler and Kreulen define “talk” as unstructured information in free-form text. “As in normal conversation,” the authors write, talk… Read the rest: http://www.thecontentwrangler.com/article/1498/

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