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Thought you might be interested in this article: What Is Customer-Centric Content Management? Ann Rockley answers the question, What is Customer-Centric Content Management?, in this December 2006 article in The Rockley Report.  Other articles in the issue include: Who Wants What Your CM Puts Out?, by Bob Boiko Six (Sigma) Reasons to Embrace Enterprise Content Management, by Emma Hamer Read the rest: http://www.thecontentwrangler.com/article/1065/

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