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Thought you might be interested in this article: Going Up? Enhancing the User Experience: The Undo Button Too often, developers of software—and hardware, for that matter—fail to connect with the needs of real users. This disconnect is the result of one important fact: most developers are not experience designers. Correction, that’s not a fact. Most developers are experience designers—they’re just bad ones. What they design is often horribly inconvenient, not very practical, and sometimes, dangerous, life-threatening solutions. Software design guru David Platt explores this issue (and more) in his new book, Why Software Sucks and What You Can Do About It. “Computers make users feel dumb,” Platt writes. “Literate, educated people can’t make that infuriating little box do what they want it to do, and instead of marching on Microsoft with torches and pitchforks and hanging Bill… Read the rest: http://www.thecontentwrangler.com/article/1053/

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