Monday, October 08, 2007
In recent years, technical documentation has undergone a paradigm shift. Documents are no longer exclusively being authored from beginning to end, but increasingly, they are manufactured piece-by-piece. The process involves compiling, reusing, and transforming multiple content fragments into a cohesive publication that meets the needs of the target audience. But, managers lack the tools necessary to manage and control the complete technical documentation manufacturing process. They sometimes try to compensate for the lack of tools by inventing manual processes. But, that’s not an efficient use of a mangers time.
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Filed under: Content Quality Management
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By A tech writer on October 8, 2007 -- 11:46am
This should be required reading for my manager. We waste lots of time on this type of metric gathering.