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Wednesday, December 20, 2006

What Is Customer-Centric Content Management?

Ann Rockley answers the question, What is Customer-Centric Content Management?, in this December 2006 article in The Rockley Report.  Other articles in the issue include:

• Who Wants What Your CM Puts Out?, by Bob Boiko
• Six (Sigma) Reasons to Embrace Enterprise Content Management, by Emma Hamer

Filed under: Content Management : Customer Support : Quality/Six Sigma

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