Using Technical Communication Skills in User Experience

In Using Technical Communication Skills in User Experience (Boxes and Arrows), user experience maven Teresa Putkey explores the relationship between technical communication professionals and usability. She offers not only well-written and interesting prose, but also provides sound advice for technical communicators interested in making a move to the user experience field.

“It started with the small stuff,” Putkey writes. “I sweated it all: field labels, button positions, lining up the label and the field, ensuring the icon was understandable. After 2 1/2 years of correcting designs, the heavens opened: the project was delayed, and no one could do the requirements and UI design. How were they going to get it all done? Special T (that’s me) stepped in to save the day, of course.”

Filed under: Experience Design : Technical Writing