Software Glitch Got You Down? Don’t Worry, You’re Not Alone

One third of all computer users who seek technical support say they never find the solution to their computing snafus. A recent survey by Consumer Reports magazine puts IT technical support among the lowest-ranked services—even lower than the support offered by cell phone vendors! Common gripes include: poorly designed help systems, difficulty obtaining telephone support and technical support specialists who don’t know what they are talking about.

Filed under: Customer Support : Mishaps and Mistakes : Statistics : Usability : Mishaps and Mistakes