Six Sigma And Quality Improvement

What is Six Sigma? Will it work for small and medium sized businesses? What does it take to be successful? Where do I start?� Can Six Sigma be applied to Content Management? I�m asked these questions almost every day. Let�s take a brief look at the issues.

Six Sigma is the current favorite among quality management and business improvement methods for larger organizations. It was developed by Motorola in the late 1980s and popularized by Jack Welsh who credited Six Sigma with much of GE�s business success in the late 1990s. Six Sigma re-emphasized formal statistical methods of analysis and improvement while adding new focus on overall business results and a project management approach to previous improvement efforts. The technical definition of Six Sigma (3.4 defects per million operations) is not as important as the belief among many business executives that it helps satisfy customers with higher value products, shareholders with better returns, and employees with better quality of work life.

Filed under: Quality/Six Sigma