Producing Quality Documentation: It’s All About Process

By , Marketing Manager, Gasper Corporation

At first glance, writing seems somewhat esoteric. Those who believe they can’t write view the act as beyond their ken. I have chosen the word “act” with care. I think it is because people view writing as an act-something that you just do, something you have to get right the first time-that they believe they cannot do it. However, I think that, with the right guidance, just about anyone can be, at the least, an accurate and clear writer. What’s more, I think it is important that they be one.

At Gasper Corporation, we have instituted a writing process in our documentation and marketing departments to help ensure that everyone is capable of producing quality documents. Just getting people to recognize that writing is an iterative and (often) participatory process, not an isolated activity, is more than half the battle.

Filed under: Content Management : Technical Writing