Articles

Great Technical Writing: Has Anyone Ever Used Your Product?

Monday, November 13, 2006

Product documentation often gives the feeling that nobody has ever used the product. Most documentation:

Ignores the product’s failings (warts), and how to overcome them
Leaves out tips that would improve the User’s experience with the product
Leaves out knowledge ...

Filed under: Experience Design : Technical Writing : User Assistance : Usability

OASIS Launches New User Assistance Initiaitve

Tuesday, May 02, 2006

According to announcement in the May 1, 2006 OASIS News, a new email discussion list has been created to determine if there is sufficient interest in creating an OASIS Technical Committee (TC), chartered to develop “a cross-platform standard for application-integrated ...

Filed under: Technical Writing : User Assistance