Articles

The Top Ten Mistakes of Web CMS Projects – and How to Avoid Them

Thursday, January 31, 2008

By Michael Silverman, CEO, Duo Consulting

Maybe you are beginning to think about developing a content management systems for your organization’s website. Or maybe you are just about to start a CMS project. In either case, you are probably wondering how to improve the ...

Filed under: Web Content Management : Mishaps and Mistakes

Beyond The Issues: Understanding US Presidential Candidates By Viewing Their Campaign Websites

Friday, January 18, 2008

By Zev Winicur, special to TheContentWrangler.com

Note: In this article, very real-sounding numeric data is presented in an authoritative manner. Be forewarned that the IDQ percentage is completely made up without the benefit of scientific polls. Of course, New ...

Filed under: Content Management : Web Content Management : Experience Design : Marketing Communication : Website

When Personalization Goes Wrong: PayPal Goes Haywire

Sunday, November 25, 2007

By Scott Abel, The Content Wrangler

After winning an eBay auction for a previously elusive (and very durable) Griswold Cast Iron Skillet, I was excited. So much so that I thought I’d pay immediately, in hopes the item would ship out in time for the holidays. ...

Filed under: Web Content Management : Mishaps and Mistakes

Documentation and Training Slide Decks Now Available

Thursday, November 08, 2007

The slide decks from Documentation and Training East 2007 are now available. A few speakers have yet to share their slides, but the bulk of the presentations are available for view within a web browser, and without the need to download additional software. This service ...

Filed under: 3D : Content Quality Management : Content Reuse : DITA : Document Engineering : Dynamic Content : Experience Design : Information Architecture : Localization : Mobile Content : Presentations : Publishing : Rich Media : S1000D : Search : Simplified Technical English : Software as a Service : Technical Writing : Translation : Usability : User-Generated Content : Video Documentation : Web 2.0 : XML : XQuery : Web Content Management

The User Is Always Right: A Practical Guide To Creating And Using Personas On The Web

Thursday, September 27, 2007

In his book, The User is Always Right: A Practical Guide to Creating and Using Personas on the Web, Steve Mulder takes you through each step of persona creation, and provides time-tested techniques for developing and using personas to help deliver the right ...

Filed under: Experience Design : Usability : Web Content Management

Making The Business Case for Web Content Management: First, Admit You Have A Problem

Monday, August 27, 2007

By Michael Silverman, CEO, Duo Consulting

What is Content Management?

Businesses and organizations that have large amounts of information to provide to users need a method for guiding that information from creation through editing, approval, publishing and ...

Filed under: Web Content Management

Website Contract Changes Require Notification, 9th Circuit Court Says

Tuesday, August 14, 2007

Although web-based editing tools make it easy to update content on-the-fly, the U.S. Court of Appeals for the Ninth Circuit says online contracts cannot be changed without first notifying website users who agreed to the terms of the earlier version. No news yet ...