Articles

Lisa Welchman: Finding and Reclassifying A Former Planet Creates Content Challenges

Sunday, October 01, 2006

In her CMS Advisor site, content management maven Lisa Welchman writes about the recent reclassification of Pluto. Welchman manages to link George Miller’s 1956 paper: The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information ...

Filed under: Content Management : Podcasts : Information Architecture : Taxonomy : Mishaps and Mistakes

At Target.com “Customer Service” Remains a Mystery

Wednesday, June 07, 2006

Target.com is the online storefront for the popular discount brick-and-mortar retailer whose bullseye logo was recently deemed one of the most recognizable brands in the world. Unfortunately for online shoppers, finding a human being to assist you on the telephone at ...

Filed under: Customer Support : Mishaps and Mistakes : Taxonomy : Mishaps and Mistakes

IKEA Improved Search? Not So Fast!

Monday, February 20, 2006

A recent article in Line56 gave kudos to retailer IKEA for the company’s actions to improve its website search function.

Previously, Line56 wrote: “Some weeks ago, Line56 called attention to a serious flaw in retailer IKEA’s online search process. At that time, ...

Filed under: Content Management : Web Content Management : Search : Taxonomy : Mishaps and Mistakes

IBM Task Modeler For DITA Maps

Wednesday, February 15, 2006

IBM alphaWorks has announced availability of IBM Task Modeler, an Eclipse-based software tool for modeling human activity as a hierarchy of tasks and related elements.

According to the Task Modeler website, “task modeling is integral to design practices such as ...

Filed under: Metadata : Mishaps and Mistakes : Search : Mishaps and Mistakes : Taxonomy : Mishaps and Mistakes : Technical Writing : Usability : Mishaps and Mistakes