Articles

Going Up? Enhancing the User Experience: The Undo Button

Thursday, December 14, 2006

Too often, developers of software—and hardware, for that matter—fail to connect with the needs of real users. This disconnect is the result of one important fact: most developers are not experience designers. Correction, that’s not a fact. Most developers are ...

Filed under: Experience Design : Usability : Mishaps and Mistakes

IBM Task Modeler For DITA Maps

Wednesday, February 15, 2006

IBM alphaWorks has announced availability of IBM Task Modeler, an Eclipse-based software tool for modeling human activity as a hierarchy of tasks and related elements.

According to the Task Modeler website, “task modeling is integral to design practices such as ...

Filed under: Metadata : Mishaps and Mistakes : Search : Mishaps and Mistakes : Taxonomy : Mishaps and Mistakes : Technical Writing : Usability : Mishaps and Mistakes

Software Glitch Got You Down? Don’t Worry, You’re Not Alone

Sunday, August 10, 2003

One third of all computer users who seek technical support say they never find the solution to their computing snafus. A recent survey by Consumer Reports magazine puts IT technical support among the lowest-ranked services—even lower than the support offered by cell ...

Filed under: Customer Support : Mishaps and Mistakes : Statistics : Usability : Mishaps and Mistakes