Articles

Software Glitch Got You Down? Don’t Worry, You’re Not Alone

Sunday, August 10, 2003

One third of all computer users who seek technical support say they never find the solution to their computing snafus. A recent survey by Consumer Reports magazine puts IT technical support among the lowest-ranked services—even lower than the support offered by cell ...

Filed under: Customer Support : Mishaps and Mistakes : Statistics : Usability : Mishaps and Mistakes

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