Articles

Assuring Personas Aren’t Just Another Deliverable

Monday, November 20, 2006

In Bring Your Personas to Life!, Zef Fugaz writes: “Most user-centered design (UCD) companies create personas (profiles of representative users) to guide their designs. To do UCD, you need to get the “U” in focus right from the start. So you’ve got your persona set, ...

Filed under: Experience Design : Usability

Visualizing the USA: Making Public Information Public

Sunday, November 19, 2006

Richard Saul Wurman, the father of information architecture, believes “Public information should be made public.” His work, Understanding USA, published in 2000, is an excellent resource for those looking for guidance in the presentation of complex ...

Filed under: Experience Design : Information Architecture

One Tech Writer’s “Lifework” Spawns An Information Architecture Career

Friday, November 17, 2006

By Thom Haller, special to TheContentWrangler.com

I wasn’t born an information architect. I couldn’t even figure out what I was going to do when I grew up. I thought, somehow, a career would materialize in a dream—that I would wake one morning and say, “I’m going to ...

Filed under: Experience Design : Information Architecture : Technical Writing : Career Information

VoiceXML Helps Delaware Deliver Internet Services To Citizens Without Net Access

Tuesday, November 14, 2006

The state of Delaware is using VoiceML to provide rural residents with access to state serices via telephone. This service was needed because access to the Internet is not widely available in some areas of the state. Much of the state’s aging population resides in ...

Filed under: Experience Design : XML : VoiceML

Great Technical Writing: Has Anyone Ever Used Your Product?

Monday, November 13, 2006

Product documentation often gives the feeling that nobody has ever used the product. Most documentation:

Ignores the product’s failings (warts), and how to overcome them
Leaves out tips that would improve the User’s experience with the product
Leaves out knowledge ...

Filed under: Experience Design : Technical Writing : User Assistance : Usability

Why XForms? An Apologia and Exegesis

Friday, November 03, 2006

In Why XForms? An Apologia and Exegesis, Elliotte Rusty Harold, IBM developerWorks explores some of the many problems XForms are intended to solve, including internationalization, accessibility, and device independence. As with XML, XForms is designed to separate ...

Filed under: Experience Design : XML : Examples

User-Centered Design At A Distance

Friday, October 27, 2006

We’ve been traveling this past week in beautiful Vancouver, British Columbia, scouting a location for an upcoming conference for technical communication professionals with an interest in creating usable, customer-centric content. Just around the corner from our ...

Filed under: Experience Design : Usability

« First < 3 4 5 6 >