Articles

How To Create A FAQ Page Your Customers Will Love (And Might Even Use)

Monday, February 26, 2007

By Rahel Anne Bailie, special to TheContentWrangler.com

If you think a FAQ page is where customers find handy information about their needs, a place where customers go to look for answers to frequently asked questions, think again. In an informal survey of ...

Filed under: Experience Design : Technical Writing : Web Content Management : Mishaps and Mistakes

Future GUI: Get Ready For Multi-Touch Graphic Interaction Surfaces

Wednesday, February 14, 2007

If you thought documenting a “configurable” software product was challenging, take a look at what the future holds for the graphic user interface (GUI). Jefferson Han, Philip Davidson, Casey Muller, and Ilya Rosenberg have taken the desktop to new and exciting heights. ...

Filed under: Experience Design

BumpTop: A New Desktop Computing Paradigm

Friday, January 19, 2007

Big changes are impacting the computing technology industry. Many of these changes are influenced by the work of experience engineers attempting to find new-and-improved ways for users to interact with content. One such example comes from the folks at BumpTop, whose ...

Filed under: Experience Design : Usability

Going Up? Enhancing the User Experience: The Undo Button

Thursday, December 14, 2006

Too often, developers of software—and hardware, for that matter—fail to connect with the needs of real users. This disconnect is the result of one important fact: most developers are not experience designers. Correction, that’s not a fact. Most developers are ...

Filed under: Experience Design : Usability : Mishaps and Mistakes

There Is No “Best” CMS: Selecting The “Right” CMS Means Considering The Needs Of Content Managers

Tuesday, December 05, 2006

by Theresa Regli, Principal, CMS Watch

It’s a typical scenario: a large checklist of content management system (CMS) requirements, 95% of which are technical in nature. Sadly, it’s still a rare occurrence when organizations thoroughly consider a content manager’s ...

Filed under: Content Management : Tips for Success : Experience Design : Usability

APEX 2007: Awards For Publication Design Excellence

Wednesday, November 29, 2006

So you think your design prowess is a step above the rest? Then prove it. Enter the 19th Annual APEX Awards for Publication Excellence (deadline: March 15, 2007). The awards recognize excellence in graphic design, editorial content and overall communications ...

Filed under: Experience Design : Publishing : Technical Writing : Usability : Website : Awards

Results: World’s Largest Online Card Sort (World Usability Day 2006 Wrap-Up)

Tuesday, November 21, 2006

By Rahel Bailie, Intentional Design, special to TheContentWrangler.com

World Usability Day 2006 has come and gone for 2006, and the results of the global online card sort are in. From the brief demographic survey before the card sort, we know that about five hundred ...

Filed under: Experience Design : Usability

« First < 2 3 4 5 6 >