Articles

What Is Customer-Centric Content Management?

Wednesday, December 20, 2006

Ann Rockley answers the question, What is Customer-Centric Content Management?, in this December 2006 article in The Rockley Report. Other articles in the issue include:

Who Wants What Your CM Puts Out?, by Bob Boiko
Six (Sigma) Reasons to Embrace Enterprise Content ...

Filed under: Content Management : Customer Support : Quality/Six Sigma

IT Curious? Resources For “Tecchy” Tech Writers

Wednesday, November 05, 2003

Filed under: Quality/Six Sigma : Technical Writing

ASQ: American Society For Quality

Tuesday, November 04, 2003

The American Society for Quality is a trade organization dedicated to serving those who seek quality technology, concepts, or tools to improve themselves and their world. Includes a plethora of quality-related information. Home to Six Sigma Business training.

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Filed under: Content Management : Quality/Six Sigma

Six Sigma And Quality Improvement

Friday, October 31, 2003

Filed under: Quality/Six Sigma

Book Review: What Is Six Sigma?

Saturday, October 25, 2003

Book Review: “What is Six Sigma” by Pete Pande and Larry Holpp, McGraw-Hill Publishers, 2002 (ISBN 0-07-138185-6).

Authors Pete Pande and Larry Holpp have authored the perfect book on Six Sigma. At less than 90 pages, “What is Six Sigma?” reads more like Cliff Notes ...

Filed under: Quality/Six Sigma