Jetgo: A Steep Price For Bad Documentation

In A Steep Price For Bad Documentation, content expert Rahel Bailie explores the demise of Canadian airline Jetsgo and the impact poor documentation played in the company’s untimely departure from the aviation industry.

"In January 2005, Transport Canada, the civil aviation authority for airlines flying under a Canadian operating certificate, took a close look at a discount airline, Jetsgo, after one of their planes veered off a Calgary runway. In February, Jetsgo entered the beginning of their end. The Transport Canada inspectors revoked Jetsgo’s operating certificate when they discovered certain incomplete descriptions in the Jetsgo manuals. This forced Jetsgo to fly at lower altitudes, which in turn increased fuel consumption and, by mid-March, ultimately put the airline out of business.”

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Photo: Chris Sands, Contrails Photography.