Alphabetization Hell: Which State Comes First?

In Alphabetizing Should Be Simple, web usability guru Jared Spool asks: “Would you consider the following sequence to be alphabetical order: E, H, D, A, I, N, S, O, T? Well, according to American Express� travel site, it�s how you alphabetize all the states that begin with the letter ‘M’.”

Read Jared’s article to find out why some pull-down lists display U.S. States in orders that make no sense to users. Find out how Sharper Image, American Express, FedEx and Embassy Suites Hotels tackle alphabetizing these lists and add to the confusion.

Is there more than one way to alphabetize a list, you ask? Yes, there is. Does it make any sense. No, it doesn’t.

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